Q: What is NEESTEC?

A: NEESTEC is an online store specializing in electronic devices that make life easier at home or outside. Our products include fans and heaters that provide cooling in summer and warmth in winter.

Q: Where are you located?

A: Our company is registered in the US, and we operate our online store from there.

Q: Do you have a physical store?

A: No, we operate exclusively online through our website: https://neestec.com.

Q: How can I contact customer support?

A: You can reach us via email at contact@neestec.com or through the contact form on our website.

Q: What is your return policy?

A: We offer a 30-day return policy on all our products. If you are not satisfied with your purchase, you can return it within 30 days for a full refund. Please visit our Returns  Refunds page for more details.

Q: How long does shipping take?

A: Shipping times vary depending on your location. Typically, orders are processed within 1-2 business days and shipping takes 7-15 business days.

Q: How can I track my order?

A: Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's website.

Q: What payment methods do you accept?

A: We accept major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept payments via PayPal.

Q: Is it safe to shop on your website?

A: Yes, our website is secured with SSL encryption to ensure that your personal and payment information is protected.

Q: Do you have any discounts or promotions?

A: We regularly offer discounts and promotions. Please sign up for our newsletter or follow us on social media to stay updated on our latest offers.

Q: How can I stay updated on new products and promotions?

A: You can sign up for our newsletter or follow us on social media to receive updates on new products, promotions, and other news.